Name: Jane Smith Email: janesmith@jianli1.com Phone: 555-555-5555
Objective: To obtain a position in the hospitality industry where I can utilize my skills and experience to provide exceptional customer service and contribute to the success of the organization.
Education: Bachelor of Science in Hospitality Management, XYZ University, May 20XX GPA: 3.5/4.0
Experience:
Front Desk Agent, ABC Hotel, June 20XX – Present
Greet guests and check them in and out of the hotel
Answer phone calls and respond to guest inquiries and requests
Handle cash and credit card transactions
Maintain accurate records of room availability and guest accounts
Resolve guest complaints and issues in a timely and professional manner
Collaborate with other departments to ensure guest satisfaction
Intern, DEF Resort, May 20XX – August 20XX
Assisted with front desk operations, including check-in and check-out procedures
Conducted room inspections to ensure cleanliness and readiness for guests
Coordinated with housekeeping and maintenance staff to address guest requests and issues
Participated in staff meetings and training sessions to learn about various aspects of the hospitality industry
Skills:
Excellent communication and interpersonal skills
Strong attention to detail and organizational skills
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office and hotel management software
Fluent in English and Spanish
References: Available upon request.
